FAQ
Answers to common questions.
Everything you need to know before moving your operations to GymStack.
How long does onboarding take?
Most brands complete onboarding in 2 to 4 weeks, depending on number of locations and migration needs.
Can we migrate from our current billing platform?
Yes. GymStack supports structured migration and data import assistance for members, plans, and payment history.
Do you support multi-location permissions?
Absolutely. You can define platform, regional, and location-level roles with clear access boundaries.
Is there a long-term contract?
No lock-in required for Starter and Growth plans. Enterprise contracts are tailored by rollout scope.
What support is included?
All plans include product support. Growth and Enterprise include faster SLAs and strategic onboarding guidance.
Can GymStack integrate with our tools?
Yes, we support common integration patterns and provide custom options for Enterprise customers.
Still have questions?
Create an account to explore the product or reach out to our onboarding team.